Refund & Returns Policy

At Dirt Bikes, customer satisfaction is important to us. We are committed to providing high-quality electric dirt bikes, eBikes, and related products. Please review our Refund & Returns Policy carefully before making a purchase.

Returns Eligibility

Customers may request a return for eligible products within the approved return period after delivery. To qualify for a return:

  • The item must be unused and in original condition
  • The product must be returned with original packaging, manuals, accessories, and included components
  • Proof of purchase or order confirmation must be provided
  • The item must not show signs of misuse, damage, or modification

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or damaged products
  • Customized or special-order items
  • Clearance or final sale products
  • Products missing original packaging or accessories
  • Items damaged after delivery due to improper handling

Return Request Process

To request a return, customers should contact our support team with:

  • Full name
  • Order number
  • Product details
  • Reason for return
  • Photos if applicable

Our team will review the request and provide further return instructions if approved.

Refunds

Approved refunds may be processed after the returned product has been received and inspected. Refunds may be issued to the original payment method used during purchase.

Please note:

  • Shipping and handling charges may be non-refundable
  • Processing times may vary depending on financial institutions and payment providers
  • Partial refunds may apply for products returned with missing items or damage

Exchanges

Product exchanges may be available depending on product availability and approval status. Customers seeking an exchange should contact us before returning any items.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately after delivery with photos and order details. We will work to resolve the issue as quickly as possible.

Order Cancellations

Orders may only be canceled before processing or shipment begins. Once an order has been prepared or shipped, cancellation requests may no longer be possible.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • Incorrect product shipment
  • Manufacturer defect
  • Shipping damage
  • Approved warranty issue

We recommend using a trackable shipping service for all returns.

Inspection & Approval

All returned products are subject to inspection upon arrival. Dirt Bikes reserves the right to approve or deny refund and return requests based on product condition and policy compliance.

Warranty-Related Issues

Certain products may include manufacturer warranty coverage. Warranty claims may require separate review depending on the product brand and issue involved.

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Updated versions will be posted on our website.

Contact Information

For refund, return, or exchange inquiries, please contact us:

Email: info@dirt-bike.org
Website: www.dirt-bike.org